Customer Support

Welcome to the Kodexia Customer Support page! We are here to ensure you have the best possible experience with our AI-powered chatbot platform. Whether you're looking to troubleshoot an issue, explore features, or get help with integration, you've come to the right place.

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Getting Started

If you're new to Kodexia, our Getting Started Guide will help you integrate our conversational AI into your systems with ease. From initial setup to customization, you’ll find step-by-step instructions to make your deployment as smooth as possible.

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Frequently Asked Questions (FAQs)

Find answers to the most common questions regarding Kodexia’s features, performance, and integration. If you're wondering how to set up your AI chatbot, optimize responses, or troubleshoot technical issues, our FAQs are here to help.

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Troubleshooting and Technical Support

Encountered an issue? We’ve got you covered! Check out our Troubleshooting Guide for quick resolutions or contact our technical support team for more complex inquiries. Whether you're experiencing integration challenges, conversation errors, or response latency, our team is on standby to assist.

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24/7 AI-Powered Support

Our AI assistant is available 24/7 to assist you with queries, offering real-time resolutions to over 70% of customer support issues without human intervention.Engage with our AI directly by clicking here for instant help.

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Live Chat with Our Experts

Need human assistance? Our customer support agents are available via live chat from 9 AM to 6 PM (GMT). Connect with a representative here.

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Submit a Support Ticket

For more complex inquiries, you can submit a support ticket through our system. Our experts will review and get back to you within 24 hours. Submit a Ticket.

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Integration with CRM, E-commerce, and More

Kodexia offers seamless integration with your CRM, e-commerce platforms, and internal communication tools. Learn more about how to integrate our AI chatbotwith your business systems by visiting our Developer Documentation.

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Customizing Your AI Chatbot

Kodexia is designed to reflect your brand’s voice. Whether you want to change conversational strategies, adjust tone, or personalize language, our Customization Guide provides the tools and resources to make it happen.

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Customer Insights & Analytics

Learn how to unlock powerful customer insights through Kodexia’s semantic analysis and data tracking. With our analytics tools, you can monitor customer satisfaction, track query trends, and make data-driven decisions to improve your service. Explore Our Analytics Tools

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Proactive Support Strategies

Our AI isn’t just reactive; it can proactively engage with customers, offering suggestions and support before they even ask. Increase customer satisfaction and boost conversion rates with Kodexia’s proactive engagement tools. Learn More

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Still Need Help? Contact Us

We’re here to ensure your experience with Kodexia is smooth and successful. If you're unable to find the solution you're looking for, please feel free to reach out through any of the following methods:

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Email: hello@kodexia.ai

Phone: +1 219 766 5259

Address: 5900 Balcones Drive # 18480 Austin, TX 78731

Or visit our Support Community to interact with other Kodexia users, share experiences, and find more resources.

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Customer Feedback

We value your feedback! If you've had a great experience or have suggestions for improvement, let us know! Leave Feedback.