Human Handoff
Easily transition complex or sensitive conversations from AI to human agents, ensuring your customers receive the expert assistance they need when it matters most.
AI Auto-Escalation
Automatically escalate unresolved or prolonged interactions to human agents, guaranteeing that no customer query goes unanswered.
LLM Integration
Kodexia uses advanced Large Language Models to empower businesses with superior language understanding and generation for more natural and effective conversations.
Customizable Responses
Tailor your chatbot’s language, tone, and style to perfectly reflect your brand’s unique voice, creating a personalized and cohesive customer experience.
Multiple Integrations
Supports multiple integrations with different platforms, maintaining data segregation and customized configurations for effortless lead capture.
Real-Time Notifications
Keeps tenants and users updated with instant alerts. It ensures important information is delivered promptly and efficiently. Moreover, it allows customization of notification preferences for users.