Privacy Policy

Information We Collect

We collect the following types of information:

• Personal Information: When you create an account, purchase services, or contact us, we may collect personal information such as your name, email address, phone number, and billing information.
• Usage Data: We automatically collect data on how you interact with Kodexia, including IP addresses, device information, browser type, pages viewed, and the time spent on each page.
• Chatbot Interaction Data: Information provided during your interactions with our AI-powered chatbot, including text or voice inputs, may be stored to enhance service functionality and accuracy.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track user behavior and preferences, enabling us to provide a more personalized experience.

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How We Use Your Informations

The information collected is used for the following purposes:

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• To provide, maintain, and improve Kodexia’s services.
• To personalize your experience, including customizing chatbot responses and tailoring recommendations.
• To respond to your inquiries, process transactions, and deliver customer support.
• To monitor and analyze usage patterns for improving website performance and AI chatbot capabilities.
• For legal compliance, fraud prevention, and security purposes.

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Data Sharing and Disclosure

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following scenarios:

• Service Providers: We may share information with third-party service providers who assist us in delivering our services, such as payment processors, analytics providers, and hosting partners. These providers are required to protect your data and only use it for the intended purpose.
• Legal Obligations: If required by law or in response to legal requests, we may disclose your information to government authorities or regulatory bodies.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.

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Data Security

We implement strong security measures, including encryption, firewalls, and access control, to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

Despite our best efforts, no data transmission or storage system can be guaranteed 100% secure. We encourage you to protect your login credentials and report any suspicious activity.

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Data Retentions

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Afterward, your information will be securely deleted or anonymized.

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Your Rights and Choices

You have the following rights concerning your personal information:

• Access: You can request a copy of the data we hold about you.
• Correction: If any information is inaccurate or incomplete, you can request updates.
• Deletion: You can request the deletion of your personal data, subject to certain legal limitations.
• Opt-out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

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Use of Cookies

Our website uses cookies and similar tracking technologies to improve your experience. Cookies help us understand user preferences and enhance service performance. You can control cookie settings via your browser.

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Third-Party Links

Kodexia may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing your information.

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Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated policy will reflect the effective date. We encourage you to review this page periodically to stay informed about our data protection practices.

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