Human Handoff
Easily transition complex or sensitive conversations from AI to human agents, ensuring customers receive expert assistance when it matters most with the AI chatbot in logistics and transportation.
AI Auto-Escalation
Automatically escalate unresolved or prolonged interactions to human agents, guaranteeing that no customer query goes unanswered, supported by the chatbot for transportation.
LLM Integration
Kodexia uses advanced Large Language Models to empower businesses with superior language understanding and generation, making conversations more natural and effective in the AI chatbot for logistics.
Customizable Responses
Modify your chatbot for logistics language, tone, and style to perfectly reflect your brand’s unique voice, creating a personalized and cohesive customer experience.
Multiple Integrations
Supports multiple integrations with different platforms, maintaining data segregation and customized configurations for effortless lead capture.
Real-Time Notifications
Keeps tenants and users updated with instant alerts, ensuring important information is delivered promptly and efficiently. Additionally, it allows customization of notification preferences for users.